(FAQs)

Welcome to the Shahana Collections FAQ section! Here, you'll find answers to some of the most commonly asked questions about our products, services, and policies. If you don't see your question listed, feel free to contact us.

Q1: How can I place an order?

A: Simply browse our collection, add your desired items to the cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

Q2: Do you offer international shipping?

A: No, We give our services All over Pakistan.

Q3: How long does it take to receive my order?

A: Delivery times depend on your location and the selected shipping method. Typically, domestic orders arrive within 3-7 business days.

Q4: How can I track my order?

A: Once your order is shipped, we’ll send you a confirmation email with a tracking number. Use this number to track your shipment online.

Q5: What payment methods do you accept?

A: We accept Direct Bank Transfere, Mobile Transfer(Jazzcash/Easypaisa) and cash on delivery (available in select locations).

Q6: Is my payment information secure?

A: Absolutely. We use encrypted payment gateways to ensure that your payment details remain confidential and secure.

Q7: What is your return policy?

A: We accept returns within 3 days of delivery. Items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase. Please review our [Return Policy] for more details.

Q8: How long does it take to process a refund?

A: Refunds are typically processed within 7-10 business days after we receive and inspect the returned item.

Q9: Can I exchange an item?

A: Yes, exchanges are available for eligible items. Contact our customer support team to initiate an exchange.

Q10: Are your products authentic?

A: Yes, all our products are genuine and crafted with the highest quality standards.

Q11: How do I care for my accessories?

A: Each product comes with care instructions. Just read it carefully anf follow the instructions.

Q12: How can I reach customer support?

A: You can contact us via:

Email: [shahanacollections1@gmail.com]

Phone: +92 328 0294898

Q13: What are your customer support hours?

A: We’re available Monday to Saturday, 9:00 AM - 6:00 PM (PST).

If you have more questions, please don’t hesitate to get in touch. Thank you for shopping with Shahana Collections!